Carleton University

"I think it is a blessing to have updated procedures in writing at all times. It gives you a quick answer when you are unsure of a procedure (especially if you have been away from the office and there has been a change that you might not have been informed of); it reduces the time wasted trying to find an answer an how to do something; it eliminates arguments as to what the actual procedure is.; it provides consistency when processing daily tasks."

- Betty Carrier, Registrar's Office Staff 

"Lifecycle is fantastic! I really like the layout asks the right questions to guide you through each process. I can’t think of any updates that can be made. I am sure that the more the various processes are used that there will be some tweaking."

- Emma Kane, Registrar's Office Staff 

"It is a great tool for everyone whether you are new to the processes or need to refresh yourself with a process. It should bring more consistency .When an update is done to anything it can quickly be updated."

- Louise DeCristoforo, Registrar's Office Staff

"Lifecycle has been fairly helpful training for me….in terms of consistency and having new information communicated on updated processes − it’s been extremely helpful."

- Mary Au, Registrar's Office Staff

"I think Lifecycle is fantastic!  It is great to have a referral system when you aren’t too sure how to do something and it saves trying to find someone to help you with the task.  Its right at your finger tips!  In the future it will assist with tasks that haven’t been done in awhile.  For example, Review of Grade is usually done at the end of a term." 

- Sue Pilling, Registrar's Office Staff 

McMaster University  

“Several other testimonials on the Lifecycle Process Mapping software already speak to the benefits of using this tool in regular office work. The ability to have standard documentation that is easy to use and easily accessible to many staff members improves the service provided. I would, however, like to highlight one additional benefit of this software, the ability to map out new or changed processes. The flowcharting tool allows you to easily work through a complete process prior to doing any changes or development work. It allows all stakeholders to track what will be done and see the impact on their area of responsibility. As we all know, detailed planning prior to actually developing or implementing changes/upgrades always results in better control of costs and in a better product. So along with the assistance Lifecycle Process Mapping offers to the ongoing operation of the office, I see it as an excellent tool to assist in development work." 

-Trudy Sykes, Senior Associate Registrar

Seneca College

 “I am very happy with the outcome of your process mapping software. Although there are many other flowcharting software currently in the market, I found the Lifecycle Mapping Software to be very user friendly. But above all, I was initially interested in this software because of the "web ready" (which you have named Front Counter Assistance) aspect for the end users. The Front Counter Assistance gives my staff an easy to look at web page that will guide them step by step through our Admissions' processes. I feel this product may ultimately unify all of the Admissions' processes. I have requested to my staff that they use the Front Counter Assistance as their reference guide rather than their notes, and any conflicting ideas would be discussed and critiqued during our general meetings.

Using the Lifecycle Mapping Software to create a flowchart is very simple. Since the software was still in development at the time I purchased it, I was able to include my opinion and thoughts of how the software should look or function. The advantage of having one of the developers as my contact is that he fully understands the capability of the software, what it was intended to do and what it may be able to do with my input.

Once a flowchart is created or modified, you simply have to save it. Once it is saved, the information that is retrieve from the Front Counter Assistance is instantly updated. Great feature!!!

I am a satisfied customer and user of the Lifecycle Mapping Software."

-- Robert Lerit, Admissions Coordinator

Centennial College

"We are extremely impressed with The Lifecycle Process Mapping System. Its ease of use and richness in functionalities far out-perform many similar systems in this space. We are particularly impressed with its unique three-in-one capability: process engineering, knowledge management and continuous business improvement."

Stephen Ng, Professor
Centre of e-Business & Network Technologies