Many managers think of process documentation as something that can be put off. However, there are several key reasons why procedure documentation is a necessary and essential part of your organization.

You must ask yourself if you are prepared for the following:

■ What if an employee leaves your organization due to illness or death?

■ What if an employee quits?

■ What if an employee retires?

■ Are you willing to trust your valuable procedure information in the minds of your employees who may not be there tomorrow?

■ What if there is a fire and your printed procedures go up in flames?

If you are not prepared for one or more of these situations, then your business is at risk.

The Next Step:

You now need to think about how you will be able to control access to your procedures.

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